Order Processing and Shipping Time

We usually ship in-stock orders on the same business day whenever possible. Most orders are processed and shipped within 24–48 business hours after the order and payment have been successfully received.

Orders placed after the daily processing cutoff, during weekends or on recognized holidays will normally be processed on the next available business day. Orders placed over the weekend are generally shipped beginning Monday.

• Most in-stock orders ship within 24–48 business hours.
• Many orders may qualify for same-business-day shipping.
• Weekend orders are processed on the following business day.
• Large or customized orders may require additional processing time.
• Backordered or temporarily unavailable items may ship separately.

Shipping Methods and Carriers

Marshal Wallet primarily uses trusted carriers to deliver wholesale orders safely and efficiently. The carrier selected for your shipment may depend on the delivery address, package size, weight, destination and available service.

Shipping and Handling Charges

Shipping and handling charges are based on the merchandise total, shipment destination, package dimensions, weight and carrier service. The following standard shipping policy generally applies to qualifying domestic orders.

Order Tracking

Once your order has been packed and shipped, tracking information will normally be sent automatically to the email address provided during checkout. Please review your email address carefully before submitting the order.

Tracking information may take several hours to update after the carrier receives the package. Customers should also check their spam, junk or promotions folder if the shipping confirmation email is not visible in their main inbox.

• Tracking details are sent after the shipment is processed.
• Carrier scans may not appear immediately.
• Multiple-box orders may have more than one tracking number.
• Backordered merchandise may be shipped separately.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. Please confirm the business name, recipient name, street address, suite or unit number, city, state, ZIP code and telephone number before completing your order.

Marshal Wallet is not responsible for delays, additional carrier fees or delivery failures caused by incomplete or incorrect address information provided by the customer.

International and Overseas Orders

Marshal Wallet welcomes wholesale inquiries from customers outside the United States. International orders require additional review so that product availability, shipping charges and payment information can be confirmed before shipment.

Payment for overseas orders is accepted by wire transfer only. Once your order has been reviewed, our team will email you a final invoice together with the appropriate banking instructions.

Your order will be shipped after the wire transfer has been successfully received and confirmed. Tracking information will be provided when the shipment leaves our warehouse.

• International orders require advance confirmation.
• Payment is accepted by wire transfer only.
• Shipping charges are quoted separately.
• Customs duties and taxes are the customer’s responsibility.
• International delivery times vary by destination and customs.

Delivery Delays and Carrier Issues

We make every reasonable effort to ship orders promptly. However, estimated delivery dates are not guaranteed. Delays may occur due to weather, carrier interruptions, holiday volume, incorrect addresses, customs processing, natural disasters, government restrictions or other circumstances beyond our control.

Once a shipment has been transferred to the carrier, delivery timing is managed by that carrier. Our customer service team will gladly help customers locate tracking information or submit a carrier inquiry when appropriate.

Lost, Missing or Damaged Shipments

Please inspect your shipment promptly after delivery. If the package appears visibly damaged, take clear photographs of the outer carton, shipping label, packing materials and affected products before discarding any packaging.

Any shipping issue, shortage or defective merchandise claim should be reported to us by email at info@marshalwallet.com within three business days of delivery.

• Keep the original carton and packing materials.
• Take clear photographs of any visible damage.
• Include your order number and item numbers.
• Describe the missing or damaged merchandise clearly.
• Do not return merchandise without authorization.

Frequently Asked Shipping Questions