When purchasing at www.marshalwallet.com, the sale is final. Any claim for defective items must be reported to us via E-mail at firstname.lastname@example.org within three business days from the date you receive the shipment. A Return Authorization Number will then be issued. We do not accept any defect claim requests after the three-day period is over or if the item has been used or damaged for any reason. Each claimed defect item needs to be returned in original package or it will be identified as a misusage defect. In that case no credit will be issued or replacements will be approved.